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Terms Conditions for Your Betjiji Account

These terms explain how we handle your account, deposits via bKash, Nagad, and Rocket, withdrawals, and what we expect when you use our lobby. Read through before you fund your wallet or place a round.

Account eligibilityPayment termsWithdrawal rulesDispute processRegional access

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HOW WE OPERATE

Account Security and Data Handling Under These Terms

We protect your account with SSL encryption, wallet verification, and activity monitoring. Your personal data is stored securely and used only for account management, payment processing, and fraud prevention. You can request a copy of your data or ask us to delete your account by contacting support. We retain transaction records as required by our payment processors and internal audit policies.

Identity Verification Before your first withdrawal, we verify your identity and payment-method ownership. You may be asked to upload a photo ID and a selfie holding it, plus a screenshot of your bKash, Nagad, or Rocket wallet showing your name and number.

Data Retention We keep your account data, transaction history, and communication records for as long as your account is active and for a defined period after closure to meet audit and dispute-resolution requirements.

Payment Security Deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer are processed through secure gateways. We never store your wallet PIN or full bank-account details on our servers.

Account Closure Rights You can close your account at any time by contacting support. Outstanding balances will be paid out after verification. If we close your account for a breach, forfeited balances are not refunded.

What You Accept When You Open an Account

Betjiji Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By registering with Betjiji, you confirm you are of legal age in your jurisdiction and that online gaming is permitted where you are located. Availability depends on local law and eligible regions in Bangladesh. We reserve the right to verify your identity, request documentation, and suspend

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accounts that breach these terms. You agree to use your own funds and your own payment methods — accounts funded by third parties or shared wallets will be closed. Deposits via bKash, Nagad, Rocket, and bank transfer are processed through secure channels; you are responsible for
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ensuring your payment details are accurate. Withdrawals require identity and wallet verification before release. We may update these terms with notice posted in your account dashboard. Continued use after updates means you accept the revised terms. Any dispute is handled first through our support team; if
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unresolved, it follows the dispute-resolution process outlined in the support section below. We do not guarantee continuous access to every game or market; game availability and odds may change. Bonuses and promotions carry their own terms, published separately. You must not attempt to manipulate results, collude
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with other users, or use automated tools. Breaching conduct rules results in forfeiture of balances and permanent account closure.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

POLICY QUESTIONS

How to Reach Us About Terms or Account Issues

If something in these terms is unclear or you need to report an account problem, we have three direct channels. Live chat is fastest for immediate questions about deposits, withdrawals, or rule clarification. Email support handles documentation requests and formal disputes. The FAQ section below answers the most common eligibility and payment questions before you contact us.

Live Chat Open the chat widget in your account dashboard for real-time help with terms questions, deposit disputes, or withdrawal verification. Available daily; response times vary by volume.

Email Support Send formal requests, documentation, or dispute details to our support address. Include your account username and a clear description of the issue. We respond within 48 hours on business days.

FAQ Section Check the questions below for instant answers on eligibility, regional access, payment terms, and account closure. Most account-rule queries are covered there without needing to wait for a reply.

Terms & Conditions FAQ for Bangladesh Players

You must be of legal age in your jurisdiction and located in a region where online gaming is permitted. Availability depends on local law and eligible regions in Bangladesh. We verify age and location during registration and before your first withdrawal.

Accounts funded by third-party wallets or cards are closed immediately. All deposits and withdrawals must come from a bKash, Nagad, Rocket, or bank account in your own name, verified with matching ID documents.

We can update terms with notice posted in your account dashboard. Continued use after the update means you accept the new version. Major changes affecting your balance or access will include an email notification to your registered address.

Contact support via live chat or email with your username and a description of the issue. We review disputes within 48 hours. If unresolved, you can escalate through the formal dispute process outlined in our support documentation.

Using automated tools, colluding with other players, providing false identity documents, or attempting to manipulate game outcomes will result in permanent closure and forfeiture of balances. Sharing your account or letting someone else use your login also breaches these terms.

General account rules apply, but each bonus or promo has its own terms published on the promotion page. Wagering requirements, eligible games, and expiry dates are listed there. If bonus terms conflict with these general terms, the bonus-specific terms take precedence for that promotion.

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