Reference

Terms, Eligibility and Your Account Rights

Access to Betjiji and its services — including bKash, Nagad, and Rocket payment options — depends on your local law and whether your region is eligible. Read these terms carefully before creating an account or making any transaction.

Jurisdiction-Dependent AccessAccount Eligibility RulesPayment Terms ApplyBangladesh Region Conditions
Betjiji Terms, Eligibility and Your Account Rights
ACCOUNT SECURITY

How We Protect Your Account and Data

Your account data, wallet linkages, and transaction history are handled under our data retention and security policy. We use SSL encryption across all account pages and payment flows, including bKash and Nagad deposit screens. You can request a copy of your stored data or ask for account deletion by contacting support with your verified account email.

Data Retention

We retain account and transaction records for the period required under applicable law. You may request a summary of your stored data at any time through the support email channel.

Cookie Policy

We use session and analytics cookies to keep your account login active and to understand how the lobby is navigated. You can manage cookie preferences from the account settings page.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, use the account lock option on the login screen and contact support immediately.

Data Change Requests

To update your registered mobile number, linked wallet, or personal details, submit a verified request through support. Changes to payment-linked details require identity confirmation before processing.

CONTACT LEGAL SUPPORT

Reach Us for Legal and Account Queries

If you have a question about your account eligibility, a payment dispute involving bKash, Nagad, or Rocket, or a request related to your personal data, our support team handles these through the channels below. For legal correspondence, use the email path and include your account reference number.

Email Support Send legal queries, account eligibility questions, or payment dispute references to our support email. Include your account ID and the relevant transaction date for faster handling.
Live Chat Our chat channel is available for account-level questions including terms clarification and wallet payment issues. Start a chat from the account dashboard when you are logged in.
Help Centre The help centre covers common legal questions — account closure, data requests, payment term conditions, and eligibility checks — with step-by-step answers for Bangladesh account holders.

Common Legal and Eligibility Questions

These are the questions we receive most often about account terms, eligibility, and data rights from Bangladesh account holders.

Eligibility depends on your local law and your region. You must be an adult as defined in your jurisdiction and located in a region where access is permitted. We do not make that determination on your behalf.

Our platform terms apply to all accounts. Transactions via bKash, Nagad, or Rocket are also subject to those wallet providers' own terms. Both sets of terms apply simultaneously to any payment you make.

Contact support by email with your account ID and a data access request. We will confirm your identity and provide a summary of stored data within the timeframe required by applicable law.

Yes. Submit a deletion request through the support email channel. Some transaction records may be retained for the legally required period even after account closure, as noted in our data retention policy.

We post updated terms on this page and notify account holders where required. Continuing to use the platform after an update is posted means you accept the revised terms as they stand.

Raise payment disputes — including bKash, Nagad, or Rocket transactions — with our support team first. Provide the transaction reference and date. Unresolved disputes can be escalated through the formal process described in the full terms document.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.